The Privacy Act 1988 (Cth) (Privacy Act) requires Speak Your Language Pty Ltd (“SYL”) to notify an individual of certain matters when it collects personal information about them. This is your notification of those matters.
SYL takes your privacy very seriously. It is important for you to know how we collect and handle your personal information via our website and online services. Note that you’re always in control and have choices about how SYL uses your information.
We are required by law to protect your personal information, provide you with this statement about our information privacy practices with respect to the information we collect and maintain about you, and follow the practices described in this notice. Should our information or policy practices change, we will issue a revised notice to the email address you provided upon registration and post the revised statement on our website and in public areas within our organisation.
The Privacy Act defines personal information as any information or opinion that is about an individual, whether correct or not, or whether it is recorded in a material form or not, from which the individual is reasonably identifiable.
Types of information encompassed by the Privacy Act may include sensitive information about an individual, such as their racial or ethnic origin, sexual orientation or practices, criminal record, membership of professional or trade associations or trade unions, religious beliefs or affiliations, health, genetic and biometric information, credit information, certain employee record information, and tax file number information.
We collect your personal information for the primary purpose of providing our services to you and providing information to our clients. Note that you will only receive marketing material if you opt to subscribe, and you may unsubscribe at any time by contacting us in writing.
We may also use your personal information for purposes related to quality assurance, security and integrity of our interpreting and translation services, or simply to provide you with a better experience and to develop new services.
Where appropriate and where possible, we will explain to you why we are collecting the information and how we plan to use it whenever we collect your personal information.
SYL collects the personal information of all parties involved in our services, including clients, contractors and employees. We only collect sensitive personal information from you with your consent. We will ask you to give your consent where the collection of your sensitive personal information is necessary or directly related to providing you with one of our services. You may choose not to give your consent; however, this may impact on our ability to provide our services to you.
Generally, we collect information provided by you via the internet or over the telephone. We also use cookies to improve the quality and accuracy of our service, and may send one or more cookies to your computer or device when you visit our website.
When you send an email or communicate in any other way with SYL, we may retain these communications in order to process your enquiries, respond to your requests and improve our services.
SYL offers some services via other websites. Personal information that you provide to those sites may be sent to SYL in accordance with this Privacy Statement in order to deliver to you the services you require.
We may also collect personal information from other organisations (including government agencies and contracted service providers) for the purpose of providing interpreting and translation services.
We will take all reasonable steps to make sure your personal information is accurate, complete and up to date. If you find that the information we have is out-of-date or inaccurate, please advise us as soon as practicable so we can update our records and continue to provide quality services to you.
Your personal information is stored securely online in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure.
SYL discloses your personal information to clients, interpreters, translators and organisations for the purpose of 1) facilitating interpreting and translation services; 2) ensuring the quality, security and integrity of our services; and 3) requesting payment for those services.
We will also disclose your personal information if such disclosure is authorised or required by Commonwealth, State or Territory law. We may also be required to disclose your personal information to any applicable third parties for the purpose of responding to a complaint or providing feedback to improve services.
You may access the personal information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your personal information, please contact us in writing. You will not be charged by SYL for your access request.
This Statement may change from time to time. We will notify you when it is updated and ensure it is available on our website.
If you have any queries or complaints about our Privacy Statement, please contact us using our online form.
Should you have concerns in relation to the privacy practices of an organisation we provide interpreting and translation services to, please seek out and read their Privacy Policy. This should contain information on how you may make a complaint or an enquiry regarding their privacy practices.
Speak to a professional on 1300 000 795 or fill the form below.
