National organisation Speak Your Language Pty Ltd (SYL) provides high quality interpreters and translators to government organisations, private entities and individuals across Australia.
SYL’s services include:
The Terms and Conditions set out below apply where you engage the services of SYL.
The Privacy Statement details how SYL gathers, uses and manages client, employee and/or contractor information.
The Security Policy details SYL’s plans to protect its internal network and databases from threats or unauthorised access. It also provides useful information and practical advice on how you can take to necessary precautions to protect your online security.
The Privacy Act 1988 (Cth) (Privacy Act) requires Speak Your Language Pty Ltd (“SYL”) to notify an individual of certain matters when it collects personal information about them. This is your notification of those matters.
SYL takes your privacy very seriously. It is important for you to know how we collect and handle your personal information via our website and online services. Note that you’re always in control, and have choices about how SYL uses your information.
We are required by law to protect your personal information, provide you with this statement about our information privacy practices with respect to the information we collect and maintain about you, and follow the practices described in this notice. Should our information or policy practices changes, we will issue a revised notice to the email address you provided upon registration and post the revised statement on our website and in public areas within our organisation.
The Privacy Act defines personal information as any information or opinion that is about an individual, whether correct or not, or whether it is recorded in a material form or not, from which the individual is reasonably identifiable.
Types of information encompassed by the Privacy Act may include sensitive information about an individual, such as their racial or ethnic origin, sexual orientation or practices, criminal record, membership of professional or trade associations or trade unions, religious beliefs or affiliations, health, genetic and biometric information, credit information, certain employee record information, and tax file number information.
We collect your personal information for the primary purpose of providing our services to you and providing information to our clients. Note that you will only receive marketing material if you opt to subscribe, and you may unsubscribe at any time by contacting us in writing.
We may also use your personal information for purposes related to quality assurance, security and integrity of our interpreting and translation services, or simply to provide you with a better experience and to develop new services.
Where appropriate and where possible, we will explain to you why we are collecting the information and how we plan to use it whenever we collect your personal information.
SYL collects the personal information of all parties involved in our services, including clients, contractors and employees. We only collect sensitive personal information from you with your consent. We will ask you to give your consent where the collection of your sensitive personal information is necessary or directly related to providing you with one of our services. You may choose not to give your consent; however, this may impact on our ability to provide our services to you.
When you send an email or communicate in any other way with SYL, we may retain these communications in order to process your enquiries, respond to your requests and improve our services.
SYL offers some services via other websites. Personal information that you provide to those sites may be sent to SYL in accordance with this Privacy Statement in order to deliver to you the services you require.
We may also collect personal information from other organisations (including government agencies and contracted service providers) for the purpose of providing interpreting and translation services.
We will take all reasonable steps to make sure your personal information is accurate, complete and up-to-date. If you find that the information we have is out-of-date or inaccurate, please advise us as soon as practicable so we can update our records and continue to provide quality services to you.
Your personal information is stored securely online in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure.
SYL discloses your personal information to clients, interpreters, translators and organisations for the purpose of 1) facilitating interpreting and translation services; 2) ensuring the quality, security and integrity of our services; and 3) requesting payment for those services.
We will also disclose your personal information if such disclosure is authorised or required by a Commonwealth, State or Territory law. We may also be required to disclose your personal information to any applicable third parties for the purposes of responding to a complaint or providing feedback to improve services.
You may access the personal information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your personal information, please contact us in writing. You will not be charged by SYL for your access request.
This Statement may change from time to time. We will notify you when it is updated and ensure it is available on our website.
If you have any queries or complaints about our Privacy Statement please contact us using our online form.
The purpose of this document is to ensure appropriate security controls are put in place to protect our website, network and databases from un-authorised access.
SYL’s bespoke cloud-based software is directly hosted on Microsoft Azure mirror servers, one each in Sydney and Melbourne, which use multi-layered, built-in security controls and unique threat intelligence to help identify and protect against rapidly evolving security threats. We maintain SSL certificates for both the platform and our website.
To ensure continuous and strict security, the platform is separated into areas of access. SYL staff have access to the complete platform, whereas contractors and clients log into a limited access area. Individuals are bound by confidentiality obligations and may be subject to disciplinary procedures, including termination and criminal prosecution, if they fail to meet these obligations.
All sensitive data is encrypted, and security mechanisms will lock down the system in the unlikely event of unauthorised access.
While we do all we can to minimise security threats, you should always be aware that the World Wide Web is an insecure public network. As such, there is a potential risk that your transactions are being intercepted or modified by third parties, or that files you download may contain computer viruses, disabling codes, worms or other defects or malicious code.
SYL therefore accepts no liability for any interference with or damage to your computer system, software or data occurring in connection with or relating to the SYL website or its use.
Depending on your security settings, SYL may log your visit to our website and record information to help us monitor site usage, learn what information is accessed the most and the least, identify broken links and traffic bottlenecks, and improve the overall user experience. This information may include:
No attempt is made to identify you when collecting this data, except in the event of an investigation into the improper use of our website, or where a law enforcement agency exercises a warrant to inspect the Internet Service Provider’s logs.
A cookie is a small file supplied by us, and stored by the web browser software on your computer when you access our site. Cookies allow us to recognise you as an individual web user, as you browse our website.
SYL highly recommends you take precautions to protect your personal information and your computer system before submitting your personal details to any website, including ours. We recommend you set and regularly change strong passwords, install and keep updated anti-virus and anti-spyware software, install and use a firewall, exercise caution with emails, manage your spam, and secure your internet browser.
Note that we will never contact you asking for details of your credit card or bank account details by email.
For further information and practical tips on protecting yourself against security scams, visit the Department of Broadband, Communications and the Digital Economy’s Stay Smart Online website.