National organisation Speak Your Language Pty Ltd (SYL) provides high quality interpreters and translators to government organisations, private entities and individuals across Australia.
SYL’s services include:
The Terms and Conditions set out below apply where you engage the services of SYL.
The Privacy Statement details how SYL gathers, uses and manages client, employee and/or contractor information.
The Security Policy details SYL’s plans to protect its internal network and databases from threats or unauthorised access. It also provides useful information and practical advice on how you can take necessary precautions to protect your online security.
1.1. All services provided by Speak Your Language Pty Ltd (“SYL”) and your use of the SYL website are subject to the Terms and Conditions (“Terms”) set out below, in addition to any additional or supplementary Terms and Conditions you agree to when making a booking. Subject to clause 1.2 below, in the event of any inconsistency or conflict, the Terms set out below prevail.
1.2. If you and SYL have entered into a separate contractual arrangement for the supply of interpreting services, the Terms and Conditions of that arrangement will prevail where there is any inconsistency or conflict with these Terms.
1.3. You can make a booking or service request by either using the online form on SYL’s website or contacting SYL directly by phone or email. By making a booking or service request, you acknowledge you have read these Terms and agree to be bound by them.
1.4. If you do not accept these Terms, you must refrain from using any services provided by SYL, including the website.
1.5. All calls are monitored and recorded for quality assurance purposes, our recording will automatically stop once you have been connected to your interpreter/client and our agent has ended the initial call with SYL. Your call will continue with your interpreter/client unrecorded.
2.1. “Services” refers to any services provided to you by SYL, including but not limited to:
2.2. “Website” means https://translationsandinterpretations.com.au/
2.3. “You” or “your” means anyone who visits and/or uses the website or services provided by SYL, including agencies, private and public organisations, interpreters, translators and individuals.
2.4. “Force Majeure Event” means any of the following, provided they are outside the reasonable control of the affected party and could not have been prevented by reasonable steps being taken by that party:
3.1. Services are provided on an “as is, as available basis”. All booking requests are subject to availability and confirmation by SYL. SYL makes no guarantee of availability of services.
3.2. In relation to interpreting services, the function of the interpreter excludes the written translation of texts and is confined to spoken proceedings only.
3.3. Interpreting services are provided for your immediate use only. Recordings are not permitted while interpreting services are being provided without SYL’s prior written approval.
3.4. In relation to translating services, the function of the translator excludes spoken proceedings and is confined to the written translation of texts only.
4.1. All translation and interpreting booking requests must be made in writing using SYL’s online booking form provided on the website, via email, or via your unique customer portal.
4.2. You must notify us if you have any other specific requirements, such as:
4.3. You acknowledge and agree that:
4.4. Any interpreter or translator instructions entered into the online job booking request form will automatically be displayed to interpreters and translators. When making a booking, you must therefore not refer to specific interpreters or translators or include defamatory or offensive remarks.
5.1. Any cancellation, amendment, or rescheduling to the date or time request made within 48 hours of the scheduled appointment (excluding weekends and public holidays) will be charged 100% of the original booking fee. Requests must be submitted in writing via email. These charges apply to compensate for interpreter time that has been reserved and to minimise financial loss resulting from short notice changes.
5.2. Cancellations must be received in writing and sent to SYL by email to cancellations@syl.com.au or via SYL portal if you have a log in.
5.3. SYL may cancel bookings that you have made for translation and interpreting services by giving you reasonable advance notice under the given circumstances. A cancellation may occur for reasons beyond SYL’s reasonable control, including when an interpreter is no longer available. SYL will not be responsible for any financial loss caused by this cancellation.
5.4. On Demand phone interpreting jobs commence as soon as the interpreter is engaged/connected to the call, cancellation after this point is not possible and standard service charges will apply.
5.5. Document Translation Cancellations: Upon receipt of payment and commencement of the translation service, translation orders cannot be cancelled. Any cancellation request received after work has commenced will incur the full agreed service charges, as the translation resources have been allocated and work may already be in progress.
6.1. By submitting a booking request, you agree to be charged in accordance with the service charges SYL has in place at that time, or the rates we have contractually agreed.
6.2. Urgent interpreting services may attract an additional fee on all costs.
6.3. Our service charges are subject to continual review.
6.4. Where we have updated our service charges, these updated charges will apply to all new bookings for translation and/or interpreting services provided by SYL after the date of update.
6.5. Service charges are shown in Australian dollars and Excluding GST where applicable.
6.6. We reserve the right to correct any errors published on the SYL website.
7.1. By submitting a booking (whether through SYL Portal or otherwise), You agree to pay the applicable service charges prevailing at the time the Services are provided (which may be different to the service charges applicable at the time You make the booking if the service charges have been varied in accordance with the General Terms and Conditions of Use, available on this page).
7.2. You acknowledge and agree that You may be charged for the full booking period (whether used or not) unless You notify us of a change or cancellation with sufficient notice, as defined in the Cancellation Policy.
8.1. A travel fee may apply to Your Booking as per schedule of rates.
9.1. If You record SYL, You warrant and agree to comply with all relevant laws and obligations relating to call recording, including but not limited to, obtaining any relevant consent from all affected individuals. SYL reserves the right to record interpreting services requests (The initial part of the conversation requesting an interpreter) for training and quality assurance purposes, subject to comply with its obligations under relevant laws. SYL will not record the actual conversation between the interpreter and the non-English speaker.
10.1. You must pay SYL the relevant fees payable for the services provided. SYL will invoice you for the cost of the services, as set out in the service charges.
10.2. Payment is due within 14 days from the date of a correctly rendered tax invoice.
10.3. Payment of the invoice can be made either by direct fund transfer into SYL’s bank account or by cheque or credit card. Instructions for payment will be provided on the invoice.
10.4. Invoices will be issued to the email address you provided with your registration.
11.1. Despite any other provision in these Terms, if the Company is unable to perform or is delayed in performing an obligation under these Terms as a result of a Force Majeure Event, enough notice will be given.
11.2. If affected by a Force Majeure Event, SYL must provide you with written notice that:
The obligation will be suspended but only for so long as it is affected by the Force Majeure Event.
11.3. SYL will not be liable for any loss or damage you sustain as a result of, and to the extent that, you and/or SYL are unable to perform or are delayed in performing obligations due to the Force Majeure Event.
12.1. Your personal information is protected by law, including the Privacy Act 1988 (Cth), and is collected by us to establish and administer the website and create your profile.
12.2. All documents and information that you provide to SYL in relation to the provision of services shall remain confidential. SYL will not edit or disclose the contents of your documents and information unless required to do so by law.
12.3. You can obtain more information about the way in which SYL will manage your personal information by reading our enclosed Privacy Statement.
13.1. You warrant and agree to comply with Your own legal obligations that are relevant to minors accessing Speak Your Language Services for the purposes of communicating with You, including, but not limited to, ensuring legal capacity has been appropriately determined and any applicable privacy and collection of personal information obligations have been observed.
14.1. SYL expressly disclaims any implied warranty or representation concerning the accuracy, reliability, relevance, currency, completeness, appropriateness or otherwise of the services for any particular purpose.
15.1. To the extent permitted by law, and subject to any rights of refund granted under these terms and conditions, SYL shall not be liable for any direct, indirect, incidental, special or consequential damages, resulting from the use or the inability to use our services, or for cost of procurement of substitute services, or resulting from transactions entered into relying on the service provided, or resulting from unauthorised access to or alteration of your transmissions or data, including but not limited to, damages for loss of profits, use, data or other intangibles, even if SYL has been advised of the possibility of such damages.
16.1. You agree to indemnify and hold SYL, its affiliates, agents, officers and employees, harmless from any claim or demand made by any third party due to or arising out of your use of our services, your breach of these Terms, or your infringement of any intellectual property or other right of any person or entity.
17.1. Should you be unsatisfied with the quality of the services we provide, you must contact SYL by emailing ‘service@syl.com.au’, specifying the reasons for your dissatisfaction, within (7) seven days of delivery of services by SYL.
17.2. SYL will give full consideration to your comments and/or concerns. We will then either:
18.1. SYL will commence providing services on the agreed date. These Terms will apply until all parties are satisfied that the services have been completed satisfactorily, or unless terminated earlier.
18.2. During the operation of this Agreement and for a period of three (3) months after the termination of this Agreement, you must not, without the prior written agreement of SYL, solicit or procure any services directly from an SYL interpreter/translator (whether that be a person or an entity), or anyone who has an interest that is directly or indirectly in competition with the activities of SYL.
19.1 SYL reserves the right to amend the terms and conditions at any point by providing 30 days’ notice before making any changes.
20.1. These Terms are governed by and construed in accordance with the laws in force in New South Wales, Australia.
21.1. All notices required to be given under these Terms shall be in writing and shall be sent to the email address you provided upon registration.
22.1. Users registered with an Account agree to receive email and Short Message Service (SMS) notifications from time to time in relation to their bookings.
22.2. SYL will, from time to time, provide information about changes to services via the Website. You must refer to the Website for any general information and communications about the delivery of SYL services.
22.3. If You have subscribed to receive e-communications, you may receive news items and information about service changes via email. You may unsubscribe at any time.
The purpose of this document is to ensure appropriate security controls are put in place to protect our website, network and databases from un-authorised access.
SYL’s bespoke cloud-based software is directly hosted on Microsoft Azure mirror servers, one each in Sydney and Melbourne, which use multi-layered, built-in security controls and unique threat intelligence to help identify and protect against rapidly evolving security threats. We maintain SSL certificates for both the platform and our website.
To ensure continuous and strict security, the platform is separated into areas of access. SYL staff have access to the complete platform, whereas contractors and clients log into a limited access area. Individuals are bound by confidentiality obligations and may be subject to disciplinary procedures, including termination and criminal prosecution, if they fail to meet these obligations.
All sensitive data is encrypted, and security mechanisms will lock down the system in the unlikely event of unauthorised access.
While we do all we can to minimise security threats, you should always be aware that the World Wide Web is an insecure public network. As such, there is a potential risk that your transactions are being intercepted or modified by third parties, or that files you download may contain computer viruses, disabling codes, worms or other defects or malicious code.
SYL therefore accepts no liability for any interference with or damage to your computer system, software or data occurring in connection with or relating to the SYL website or its use.
3.1. You are responsible for any use of Your Account and the management of passwords, including any use by anyone acting on Your behalf. You must not access or link to or seek to access or link to any other person’s Account, without the permission of the Account holder.
3.2. You agree:
Depending on your security settings, SYL may log your visit to our website and record information to help us monitor site usage, learn what information is accessed the most and the least, identify broken links and traffic bottlenecks, and improve the overall user experience. This information may include:
No attempt is made to identify you when collecting this data, except in the event of an investigation into the improper use of our website, or where a law enforcement agency exercises a warrant to inspect the Internet Service Provider’s logs.
A cookie is a small file supplied by us and stored by web browser software on your computer when you access our site. Cookies allow us to recognise you as an individual web user, as you browse our website.
We use cookies to improve the quality and accuracy of our service and may send one or more cookies to your computer or device when you visit our website.
SYL highly recommends you take precautions to protect your personal information and your computer system before submitting your personal details to any website, including ours. We recommend you set and regularly change strong passwords, install and keep updated anti-virus and anti-spyware software, install and use a firewall, exercise caution with emails, manage your spam, and secure your internet browser.
Note that we will never contact you asking for details of your credit card or bank account details by email.
For further information and practical tips on protecting yourself against security scams, visit the Department of Broadband, Communications and the Digital Economy’s Stay Smart Online website.
Speak to a professional on 1300 000 795 or fill the form below.
