Posted on: June 18, 2025 by admin
Language barriers can make communicating challenging in medical emergencies, legal instances, and other daily scenarios. That’s where telephone interpreting can help.
Over-the-phone interpretation (OPI) helps you communicate efficiently and effectively in your and others’ languages. With many interpretation services available, knowing which one to choose can be tricky. To help you decide, we’ve listed some tips for selecting a suitable OPI provider. Before this, learn more about the role of a telephone interpreter.
Over-the-phone interpreters (OPIs) help people who speak different languages communicate via telephone. They listen to what one person says and then repeat it in the other person’s language. Phone interpreters can facilitate communication in medical emergencies, legal matters, government, and education services.
Quality and accurate phone interpretation is vital for efficient and effective communication. To help you get the best results, we’ve listed some tips and best practices for picking a phone interpretation service.
One of the most important considerations when choosing a telephone interpreter is their qualifications. When shopping around, check for NAATI certification. Interpreters with this credential have the skills and training required for professional interpreting.
The next question is what languages they offer and whether they can interpret yours. The last thing you want is to hire a company that does not provide services in your language. It’s best to check their website and speak with them to confirm their offerings.
Ask different companies for a quote and compare their costs and services. Weighing them side by side can help you decide if you’re getting value for your money.
Another important question is, “When can you access their services?” Some interpreting companies offer 24-hour services, while others have limited availability. Understand their working hours and ensure they meet your needs and goals.
Your service provider must comply with Australian privacy policies, whether you use them for medical, legal, or general interpreting. Ask about their privacy policies and procedures for protecting personal and sensitive information.
Ask your provider about their call quality and connection speed. These criteria can decide the quality of your communication with interpreters.
One of the best tips for choosing an interpreting service is reading reviews. Visit your provider’s website and look for reviews to understand their service and quality better. You can also ask for references from previous clients.
Speak Your Language is a leading interpreting services provider specialising in over-the-phone interpreting. We match you with the best interpreter for your needs in 30 seconds or less and ensure a high-quality connection. Our NAATI-certified interpreters are qualified and skilled in phone interpreting and help you effectively communicate in various languages.
Contact us online today to get started.
