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The Vital Role of Interpreters in Communication and Inclusion

The Vital Role of Interpreters in Communication and Inclusion

Posted on: February 13, 2024 by admin

In our diverse, globalised world, language can be either a bridge or a barrier. From legal proceedings to business meetings; confidential conversations to community gatherings, professional interpreters help aid communication and inclusion across a variety of scenarios. In this blog, we’ll unpack some of the situations interpreters may face as well as their vital role in these conversations.

Break Down Language Barriers

If you’ve ever tried communicating with someone who doesn’t speak the same language as you then you’ll understand how frustrating language barriers can be. Language barriers occur when individuals who speak different languages interact and encounter difficulties in understanding one another. This can severely hinder effective communication, leading to common misunderstandings. Even if there is a basic level of understanding from one party, for example, a Greek-speaking person knowing some English, or an English-speaking person knowing some Greek, a language barrier may still exist. Common issues here include not knowing how to reply appropriately or well, confusion with accent and pronunciation, or grammatical structure errors. 


Whether in-person or over the phone, utilising a skilled interpreter who is fluent in both languages can immediately break down language barriers. These professionals are trained to accurately convey the meaning of spoken language, ensuring that messages are communicated successfully. Interpreters are also familiar with the cultural context behind both of the languages involved, allowing them to navigate cultural differences and nuances with care and sensitivity. 

Improve Access to Services

Access to healthcare, education, government and legal services are all recognised human rights. When these services are hindered by communication, in particular for individuals who speak English as a second language or not at all, then the appropriate measures must be taken to provide equal access. Interpreters can easily bridge the communication gap between service providers and patients or clients, ensuring that they receive essential information about their rights, the services they’re entitled to, and how to access them. 


Medical interpreting services are especially important as there is no room for doubt in this field. Miscommunication within a healthcare setting can lead to medical errors, misdiagnoses, adverse outcomes and much more. Medical interpreters help minimise these risks by accurately communicating symptoms and treatment options, as well as ensuring informed consent is given for medical procedures and interventions. It’s also worth noting that healthcare decisions can be influenced by cultural beliefs, which interpreters are also adept at recognising and explaining. This ensures that healthcare providers understand their patients’ cultural backgrounds and preferences, while also staying informed about any potential complexities that may affect their care.

Uphold Integrity and Privacy in Communication 

There are various situations where you might need to hire an interpreter, such as discussing sensitive topics that individuals may be uncomfortable talking about. When using services such as Speak Your Language, you are matched with NAATI (National Accreditation Authority for Translators and Interpreters) level 3 certified professionals, bound by strict codes of ethics, which require them to maintain confidentiality and impartiality in their work. This is especially critical for on-site interpreting services such as legal proceedings and court hearings, where the precision and objectivity of interpreters can have a significant impact on the case, and where sensitive information must remain private and protected. 


Remaining unbiased in their interpretations is an essential requirement for all interpreters, regardless of their personal opinions or beliefs. This ensures all parties involved in the conversation receive fair and accurate translations. Beyond legal services, interpreters may also be required to provide impartial, confidential support in business meetings, appointments with local authorities, insurance companies and other similar contexts where information must be kept private.  

Facilitate International Business Relations

In our increasingly globalised world, international business plays a more crucial role than ever before. Gone are the days when businesses operated solely from within their own borders; today, companies are constantly expanding their reach to new markets and forming partnerships with organisations across the globe. This comes with a variety of benefits and opportunities, but effective communication here is paramount. For example, professional interpreters are often needed to guarantee that ethically informed agreements are made. 


From negotiating the terms of a contract to discussing strategies, or resolving disputes, interpreters are used to ensure business communications are clear, succinct and unambiguous. They can even be used for interpreting message delivery when you’re unsure if language will be a barrier. Moreover, interpreters who are hired to assist in business relations are also well-versed in business-specific terminology and are capable of handling any cultural differences diplomatically. This not only prevents mistranslation but also fosters trust and goodwill among stakeholders. 

Promote Social Inclusion and Community Engagement

Did you know that Australians speak over 300 languages? Interestingly, despite English being the dominant or main one, Australia has no official language. It may not come as a surprise, then, that there are plenty of diverse communities across the country where English may be a second language, or not spoken at all. Particularly for older generations, immigrant communities, people with disabilities, refugees and marginalised groups, language barriers can often lead to feelings of social exclusion and reduce community engagement — that’s where professional interpreters come in! 


Interpreters, including Auslan interpreters for the Australian Deaf community, can encourage positive engagement by assisting in community events, public meetings and other gatherings where language diversity is present. This opens up a forum whereby everyone can understand and participate in discussions that directly affect them, as well as help create a sense of belonging and cohesion within the community. By bridging the gap between languages, interpreters can build more inclusive communities with a focus on collective progress. 

How to Access Quality Interpretation Services in Australia 

Whether breaking down language barriers or maintaining confidentiality in sensitive matters, the significance of interpreters in our society cannot be overstated. With staff in Sydney, Melbourne, Adelaide, Canberra, Brisbane, and Perth, the team at Speak Your Language is there to provide quality interpretation services where they’re most needed. Contact us today to ensure that language is never a barrier to effective communication and inclusion.