If you are looking to find an Australian translation service to look after your ongoing documents, contract translation or interpreting needs, you should do some research to ensure you will be dealing with one of the best translation agencies in Australia (and not just someone who happens to speak more than one language).
These are some of the things to look for:
Ask how the company handles their translation services: Is it automated using software? Or is it all done through professional NAATI translators? There is no right or wrong answer, but based on your business requirements and the documents being translated, you can gauge what might better suit your needs. If it an industry specific documents, such as a legal contract, the software might not be the best option for your needs. If you are purely looking for cheap translation services, the software may work better for your model.
When dealing with a translation company, you need to ensure it will be reliable if you ever need express translation services. If they do not have enough professional translators within the team to cater to any unexpected workload, you may find that this translation agency might not be the right one for you.
While ongoing business partnerships would ideally cover all your requirements, you may need other services to complement your translation, such as medical interpreting, phone interpreting, on-site interpreting or any other service that only the best translation companies in Australia would offer.
You do not want to start an ongoing relationship with an unstable business, because by the time you iron out any creases you may find that they are no longer in business, for reasons such as employee turnover, financial insecurity or any other similar factors.
Translation companies in Australia will have to abide by the rules implemented by NAATI, the governing translation authority. Reliable translation agencies will only hire NAATI translators who are professional and native speakers of the source and target languages to ensure any cultural considerations are covered.
Value – Not Price
Do not simply look for the cheapest translation company in Australia, as they simply will not provide the value you are looking for. In the end a cheap translation service may end up costing you more. You can read more about the risks here.