Introduction
These Terms and Conditions form the basis of the Speak Your Language Loyalty Program.
1.0 Membership
1.1. Only current clients may be eligible to participate in the Speak Your Language Loyalty Program.
1.2. Clients will be bound by these Terms and Conditions which may vary from time to time due to the needs and requirements of the business. Speak Your Language will endeavour to communicate to its clients these changes, however wish to make it clear that any alterations/changes/ decisions in relation to this program are final.
1.3. Clients must notify Speak Your Language of any change of address or change of key contact details such as phone number, email and postal address .
1.4. Only the Site Manager of the account is able to confirm the total amount of points accumulated, by contacting our staff via email, phone call or in person.
1.4.1. Disputes about any details regarding points accumulated must be communicated to Speak Your Language in writing to the attention of Customer Loyalty Card Complaints Suite 17 , 80 – 82 Bathurst St Liverpool NSW2170 or to our Loyalty@syl.com.au email address.
A reply in the form of a written statement by Speak Your Language deciding any such dispute is final and binding. Speak Your Language may terminate a membership without notice for any reason including, without limitation, if the member:
1.4.1.1. Fails to comply with these membership Terms and Conditions.
1.4.1.2. Abuses any privileges given to the member by Speak Your Language.
1.4.1.3. Supplies any misleading information or makes any misrepresentations to Speak Your Language.
1.4.2. A member may terminate his or her membership in Speak Your Language Loyalty program at any time by giving written notice to Speak Your Language .
1.6. Any tax, liability, or duty arising from a member’s participation in Speak Your Language Loyalty Program is the responsibility of the member.
2.0 Earning points
2.1. Points will be accumulated onto the member’s account by Speak Your Language.
2.2. Speak Your Language will determine which services qualify and the number of points that will be added to its clients account for such service.
2.3. Points cannot be redeemed as cash.
2.4. Only Phone interpreting and On-Site interpreting service can be used in this Loyalty Program.
Translation services are excluded from our loyalty Program.
3.0 Claiming Rewards
3.1. Points may only be redeemed by the site manager or person in charge of the account for a reward available at the time of redemption, which must be approved by Speak Your Language.
3.2. Rewards and points cannot be exchanged, transferred, sold, bartered or refunded.
4.0 Other deductions of points
4.1. Any points not redeemed within 12 months after the end of the month in which the points were credited to that account will, at the discretion of Speak Your Language, expire and will be deducted from the points balance in a member’s account.
5.0 General Summary- Please take note that:
5.1. Speak Your Language may make any changes at any time without prior notice to members to these Terms and Conditions and the Reward schedule. Speak Your Language will attempt to notify members of any changes but shall not be liable in any way for failure to do so.
5.2. Speak Your Language may without prior notice to members, change these services which qualify for points and the number of points that attach to those services.
5.3. Speak Your Language reserves the right to suspend or terminate the Customer Loyalty Program at any time without prior notice. Speak Your Language will not be liable for the suspension or termination of the Customer Loyalty Program member on any account whatsoever including (without limitation) for any points balance in a member’s account at the time of suspension or termination.
5.4. Speak Your Language assumes no liability to a member whether for negligence, breach of contract or otherwise except:
5.6. These terms and conditions will be construed according to and be governed by the laws of New South Wales, Australia. The parties submit to the exclusive jurisdiction of the courts in and of New South Wales in relation to any dispute arising under these terms and conditions.
6.0 Privacy Statement
6.1. Speak Your Language may collect information about its clients including information contained in the application form and information as to transactions resulting in points credits and debits which will be held in Speak Your Language Loyalty Database.
The database contains the following:
6.1.1. Transaction details associated with the collection of loyalty points
6.1.2. Points collected and rewards provided.
6.1.3. Contact details : Phone number, E-mail address and address as well as other information provided by the actual member as a willing participant
A member of the loyalty program may access their information held by Speak Your Language by contacting Speak Your Language or via website log on. If the information is inaccurate or incomplete, the member may advise Speak Your Language to update the information.
ANY QUERIES REGARDING THESE TERMS AND CONDITIONS SHOULD BE FORWARDED VIA EMAIL TO loyalty@syl.com.au
