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Onsite Interpreting Services
How can we help you? We are more than happy to provide you with a free, no-obligation quote!

FAQ

Q How do I book an onsite interpreter?

It’s very simple here at speak you language all what you need to do is fill the following our online onsite interpreting forms and speak your language will book an interpret for your assignment

Phone interpreting service

Clients in need of interpreting services can simply dial our number to get connected to an expert native linguist who can provide the interpretation service via telephone. Interpretation can also be done through a conference call to assist the client in interpreting what is being said by a third party.

Reverse phone interpreting

Our reverse phone call interpreting service is available to your client as they can call us asking to be connected to you as to advise you with important information or changes in their circumstances.

The Process

Your client need to contact us on 02 87343900. They will need to provide the following:

1.       Organization name
2.       Consultant name
3.       Client Name and ID number if available
4.       Language requested

Speak your language will then contact you advising the Client name and transfer the call across only if permitted.

Interpreting message delivery

Need to contact your client but not too sure if the language barrier will be a problem and you need someone to deliver the message on your behalf?

Speak Your Language can assist you by contacting your client to deliver your message and get back to you.

This process can be done over the phone or via email as we understand how busy you can be.

You can email us on services@syl.com.au providing the following.

1.       Your name and the organization name
2.       Client name and ID number if available
3.       Client contact phone number
4.       Language requested
5.       The message you would like us to deliver

Speak your language then will get in contact with your client and will reply to your email with the outcome.

I work for a firm that often requires interpreters who can come to our office to help us communicate with our client. Do you have professionals who can do this for oral depositions?

Yes, we do. Speak Your Language has several hundred highly qualified, accredited and experienced interpreters for oral depositions, covering more than 60 languages. These interpreting professionals interpret in both directions what a person has just said immediately after it has been said. A good consecutive interpreter will deliver the message with the same emphasis as the speaker, without embellishment.

Speak Your Language specialises in providing professional interpretation services in over 120 languages, in a wide range of specialised industries. For professional, attentive, well experienced, timely and cost effective interpreting, SYL is at your service. Call us now on our toll free number 1800 019 909 or on 02 8734 3900 for telephone or onsite interpretation assistance you require.

Q My solicitor requested a NAATI certified translation of my documents. What is this and how can I get it?

Solicitors often ask that translations for court submission or personal documents such as diplomas, university transcripts, or birth and marriage certificates to be certified by NAATI. Speak your language ensures that all its interpreters and translators have gained the right level of accreditation before commenting to any assignment.

Remember you can always obtain a free of charge translating quote by submitting your document on our translating online quote form

Guidelines for ordering interpreting services.

1.       Onsite Interpreting Services – (Auslan Sign Language is also available)
2.       Phone Interpreting Services
3.       Reverse phone interpreting
4.       Interpreting message delivery

Onsite interpreting services

Q What about confidentiality? How can I be sure that the contents of my documents will not be disclosed to anyone else?

All our translator and interpreters sign a confidential disclosure agreement before they are assigned any work. They understand that any document handled by our company is subject to this non-disclosure agreement and that they must sustain the confidentiality of all work received through us. We have been trusted with confidential material on a daily basis, and there has never been an incident of misuse.

Q How do you charge?

For translations, our rates are based on the word count. If your document also requires desktop publishing, these charges are based on the number of hours it takes to complete. To obtain an accurate rate, we will need to view the material or the document which can be emailed to us or dropped of at office.

Q What are some of the languages you work in?

We provide language translating and interpretations for over 120 languages, with our database carefully screened accredited translators and interpreters, we can help with almost any language — if we don’t already have a translator or interpreter who can do it, we have wide range of sources to identify a qualified translator or interpreter who can.

Q How long does it take to complete a translation?

This varies with the language, the length and difficulty of the text, and the availability of particular translators. In general, Translating all types or certificate and standard 1 page documents can be delivered within 24 hour if needed, however it takes about 5 to 7 working days to translate documents up to 3,000 words (about 10 – 15 pages) into any of the major commercial languages. Longer documents regularly take more time to translate. If your work requires editing or desktop publishing, that work will take extra time. If your need is more urgent, however, we will do our best to accommodate your schedule with a quicker turnaround time frame.

Q Guidelines for ordering Translations services. How do you charge?

For translations, our rates are based on the word count. If your document also requires desktop publishing, these charges are based on the number of hours it takes to complete. To obtain an accurate rate, we will need to view the material or the document which can be emailed to us or dropped of at office.

Contact Us Speak to a professional on 1800 019 909 or fill the form below.